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Frequently
Asked Questions |
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| Answers
to Frequently Asked Questions |
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| Q
What are the qualities in your company that
you feel are the reasons for its success? |
| A
Professionalism in handling all export
orders; Promptness in deliveries/shipments; Highly-efficient, due to its
being fully-computerized and working under a Local Area Network, which
enables us to respond to the needs/inquiries/orders of our various customers
instantaneously; High quality and strict quality control standards; Excellence-driven
individuals in our work force; and Competitive pricing structure. |
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| Q
What efforts are you doing to make your company competitive
within your industry and globally? |
| A
Continuous streamlining of production
to achieve economies of scale (which reduces production costs), setting
up this website, and regular product development and research to ensure
all designs are attuned to contemporary design requirements. |
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| Q
Does your company contribute to uplifting the social
conditions of your community? How does the community benefit from
the presence of Expocraft? |
| A
The company definitely contributes to
the uplifting of the community around it by providing employment, whether
regular or contractual, to the inhabitants of the community around the
company premises. |
| Aside
from the fact that majority of the employess of the company come from the
area, we are able to hire extra workers whenever needed to augment increased
orders. |
| We
are also a regular contributor, in the form of donations, to community
projects. |
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| Q
What markets / countries are you currently reaching?
What other markets do you want to reach? |
| A
We presently deal with the following markets:
USA, Japan, Spain, France, Saudi Arabia, Australia, Lebanon, Jordan, Singapore,
South Africa, Germany, Italy, UK, New Zealand, and Hungary. Markets
we still want to reach are Eastern Europe and Russia. |
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| Q
Tell us about Expocraft's vision, mission, and credo. |
| A
Our Vision: to be the premier exporter
of fine crafts products in the Philippines. With a genuine desire
to promote Philippine exports, Expocraft will build international and local
linkages that will expand Philippine exports to bring Philippine exports
forward to the next millennium. Having a deep sense of unity, social responsibility,
brotherhood and respect for each other, Expocraft will uphold integrity,
honor excellence and professionalism among all the people it deals with. |
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| Our
Mission: Expocraft Industries, Inc.- the wheels of progress through
professionalism and efficient service. |
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| Our
Credo: Being faithful servants of the Almighty, we believe our fundamental
responsibility is to be of professional service to our customers. In meeting
their needs, everything we do must be of excellence. Valuing professionalism,
we constantly strive to provide information and venues for business growth
and development through national and international linkages. Upholding
efficiency, all customers must be serviced promptly and accurately. Respecting
their dignity and importance, we recognize their merit. Each customer
must feel free to make suggestions and voice their constructive sentiments
for the benefit of the overall business of the company. We encourage regular
feedback and constructive criticisms between the customers and ourselves
to enhance harmony and goodwill. We are socially responsible to the
community in which we live and work. We implore the Almighty for His guidance
and grace to uphold our Credo. |
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| Q
How is Expocraft staying attuned with today's technology? |
| A
We are definitely attuned by being one
among the few handicraft exporters totally networked, using a Local Area
Network and, with the advent of this website, we hope to be further attuned
to tomorrow's methods of doing business -- particularly e-commerce. |
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| Q
What benefits do your clients get by using the website
and ordering/inquiring online? |
| A
The advantage of a customer viewing our
website and ordering on line is he or she can immediately receive feedback
and information from us regarding items of interest to him/her. By going
through the different categories in our website, the customer no longer
needs to make a visit to the Philippines (if he/she cannot do so, for any
reason), as he/she can now select specific product ranges/lines of interest
to him/her, and we, in turn, will provide him with appropriate quote sheets,
with colored photographs and prices of the said products for his/her perusal
and study. |
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| Q
If there was one word to describe the reason for
Expocraft's success, what would it be? |
| A
Excellence. |
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